Global Capability Centers

Your GCC, from vision to operation.

Establish and grow a Global Capability Center with a connected approach to business setup, technology, workplace readiness and talent.

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A coordinated launch, built around your business.

A capability center needs more than an office and a team. It needs a clear operating mandate, accountable workstreams and an organization ready to deliver. Enlace brings these elements into one implementation plan.

We support new center launches and the expansion of existing operations. The scope begins with your objectives: the capabilities you want to build, the functions the center will own and how it will connect with your global organization.

Establish

Get the foundations in place.

We handle company registration, coordinate legal and compliance requirements, and bring office and IT preparation into the launch roadmap.

Business and operating requirements
Entity registration and compliance coordination
Workplace and facilities setup
IT infrastructure and operational readiness
Launch milestones, ownership and dependencies

Build

Bring the right people on board.

Align the team structure with the center’s mandate. Define founding leadership roles, prioritize critical capabilities and plan a phased talent acquisition program.

Leadership and organizational structure
Role definition and workforce planning
Executive search and technical talent acquisition
Offer coordination and onboarding
HR policies, processes and employee support

From discovery to a stable operating rhythm.

01 / Define

Clarify the business case, scope, expected outcomes, location requirements and team needs.

02 / Establish

Coordinate entity, compliance, workplace, IT and people workstreams against an agreed roadmap.

03 / Activate

Support onboarding, operational handover and the people practices needed as the center grows.

What to bring to the first discussion.

Share your target launch period, preferred location, anticipated team size, functions in scope and any existing local operations. We can then identify the decisions and dependencies that shape a realistic setup plan.

Can Enlace support a center that is already operating?

Yes. We can discuss expansion, leadership appointments, technology team development and HR support for an existing center.

The Enlace approach

One coordinated plan. Clear accountability.

We connect setup decisions with the day-to-day reality of running your center. A shared roadmap brings leadership, workplace, technology and people workstreams together so dependencies are visible before they delay the launch.

Plan the economics

Define the functions in scope, staffing mix, transition effort and recurring cost assumptions. Agree the baseline before setting efficiency goals.

Sequence the work

Prioritize launch-critical decisions and link each milestone to an owner, required input and completion criterion.

Run with visibility

Agree a review cadence for open decisions, readiness, costs and risks. Carry that discipline into the operating handover.

Deliverables to agree at the outset

A scoped implementation roadmap and responsibility matrix
A phased workforce, workplace and technology plan
A launch-readiness checklist and operational handover
An agreed dashboard for cost, service quality and delivery performance

Industry evidence / Deloitte

What GCC value can look like.

External benchmarks help frame a business case. They are not Enlace client results or a forecast for your organization.

40–50%

Farshore labor-cost savings versus the US for standardized finance and accounts-payable work, in Deloitte’s healthcare shared-services analysis.

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≈50%

Cost savings in a global home-appliance brand’s marketing GCC example, with campaigns coordinated across 42 countries.

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Up to 5×

More campaigns delivered in Deloitte’s global science-company marketing GCC example.